FREQUENTLY ASKED QUESTIONS


RETURNS & EXCHANGES
1. Can I return My Coffee Stix products?
Yes, you can. All of our products are backed by a hassle-free 30-day money back guarantee. For more information about our return policy, please click here.

2. How long does it take for me to get a refund?
We will process your refund, minus shipping costs and other additional charges, if any, to your original form of payment immediately upon receiving the returned item(s). A $4.99 fee will be deducted from your refund for orders that qualified for Free Shipping. Please allow 5 to 7 business days for the credit to appear on your account statement.

3. How can I exchange a product?
We do not accept product exchanges. Please place a new order on our website and return the product(s) following instructions in our Return Policy. We will process your refund upon receiving your package.

SHIPPING
1. How much is the shipping fee?
We offer FREE Standard Shipping (3-5 business days) for any orders of $35 and above to all US states and APO/FPO addresses, except to Puerto Rico and other US territories. Otherwise, we charge a flat $4.99 shipping fee for Standard Shipping. Expedited shipping is not available at this time. For more information, please check out our Shipping Policy.

2. What is your processing time?
Our processing time is 1 - 3 business days.

3. What carrier do you use to ship my order?
We use a variety of shipping carriers to ensure the fastest delivery service to you. Our partnered carriers are UPS, FedEx and USPS.

4. How long does it take for my order to arrive?
Standard Shipping typically takes 3 - 5 business days. We will do our best to ensure the fastest delivery service.

5. Do you provide tracking information?
Yes. We will email you tracking information once your order has shipped. You can also track your order in My Account if you have an account with us.

6. Do you ship to Alaska and Hawaii?
Yes. We do ship to Alaska and Hawaii and it is eligible for the FREE shipping offer.

7. Do you ship to Puerto Rico and other US territories?
No. Unfortunately, at this time we do not ship to Puerto Rico and other US territories. We hope to include these locations to our delivery map in the near future.

8. Do you ship to APO/FPO address?
Yes. We ship to APO/FPO address and it is eligible for the FREE shipping offer. Thank you for your service!

9. Do you ship outside of the United States?
Currently, My Coffee Stix products are only available in the United States and we do not ship outside of US.

10. I need my order now. How can I expedite my shipment?
Unfortunately, we do not offer expedited shipping at this time. We hope to make this shipping service available soon.

PAYMENT
1. What type of payments do you accept?
We accept payments through major debit and credit cards such as Visa, MasterCard, American Express, JCB, Discover and Diners Club as well as PayPal.

2. Do you accept international credit cards?
Yes. We accept international credit cards of these types: Visa, MasterCard, American Express, JCB, Discover and Diners Club.

3. When will my credit card be charged?
Your credit card is charged as soon as your order is placed on our website.

4. Do I have to pay sales tax?
You only pay sales tax if your order ships to Georgia.

MY ACCOUNT
1. How do I create an account?
Click here to create an account now. You can also create an account at the time you place order at the Checkout page.

2. How do I edit my account information?
You may log into My Account here or simply click on the SIGN IN link at the top right corner of the website to edit your information.

3. I forgot my password. What should I do?
You can reset your password here or go to the Sign In page and click on ‘Lost your password?’.

Have More Questions?

Let us know! Send us a message at hello (at) MyCoffeeStix (dot) com or use our contact form.
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